Here is a clear and professional Shipping Policy for Wellsy. It is structured to manage customer expectations and minimize support tickets regarding delivery times.

Wellsy Shipping Policy

We know you want your Wellsy order as quickly as possible, and we are committed to getting it to you and your pet promptly and safely. Below is everything you need to know about how we process and ship your orders.

Order Processing Time

All orders are processed and dispatched from our fulfillment center within 48 to 72 hours (excluding weekends and major holidays) after receiving your order confirmation email.

You will receive another notification email with tracking information as soon as your order has shipped.

Estimated Delivery Times

Once your order has been processed and leaves our facility, transit times will vary based on your geographic location.

• Standard Delivery: 5 to 12 business days.

Note: While we strive to meet these delivery windows, shipping times are estimates and cannot be guaranteed. Local carrier delays, adverse weather conditions, and international customs processing may occasionally extend delivery times.

Order Tracking

When your order has shipped, you will receive an email from us containing a tracking number. You can use this number to check the status of your delivery directly on the carrier’s website.

Please allow up to 48 hours for the tracking information to populate in the carrier's system after receiving your shipping confirmation.

Customs, Duties, and Taxes

If you are ordering internationally, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wellsy is not responsible for these charges if they are applied, and they are your responsibility as the customer.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for non-delivery due to errors in the address you provide. If you notice a mistake immediately after placing your order, please contact us at support@trywellsy.com as soon as possible, and we will do our best to update it before the order is processed.

Lost or Stolen Packages

If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate the package, please contact us at support@trywellsy.com so we can investigate the issue with the carrier.