Shipping policy
Last updated: September 6, 2026
Thank you for shopping with Wellsy. We work to process and deliver every order as quickly and reliably as possible.
Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 48–72 hours after being placed.
Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
After your order has been processed, estimated delivery time is:
5–10 business days
Delivery times are estimates and begin once the order has been handed over to the carrier.
Please note that the total time from placing your order to receiving it consists of:
48–72 hours processing time + 5–10 business days shipping time
Tracking Your Order
Once your order ships, we will send tracking information to the email address provided at checkout.
Tracking updates may take 24–48 hours to appear after the shipping confirmation is sent.
During transit, carrier tracking systems may occasionally experience delays or temporary gaps in updates. This does not necessarily mean that your package has stopped moving.
Shipping Delays
While most orders arrive within the estimated delivery window, delays can occasionally occur due to circumstances outside our control, including:
- High order volumes
- Promotional or holiday periods
- Severe weather
- Carrier disruptions
- Transportation delays
- Customs or border processing where applicable
- Incorrect or incomplete delivery information
During major promotions, sales, or periods of unusually high demand, processing and delivery may take longer than normal.
We appreciate your patience if this occurs.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us immediately at support@trywellsy.com.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.
Wellsy is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location, mailbox, porch, reception area, or other safe locations.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Allow up to 24 hours, as some carriers occasionally mark shipments as delivered shortly before the actual delivery.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact us at support@trywellsy.com and we will assist you with the next steps.
Lost Packages
If your package appears to be lost in transit or has not received a tracking update for an extended period, please contact us.
We may need to open an investigation with the shipping carrier before determining the appropriate resolution.
Damaged Orders
If your order arrives damaged, contact us at support@trywellsy.com as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product
- Clear photographs of the shipping packaging
Once reviewed, we will determine the appropriate resolution.
Multiple Packages
In some cases, an order containing multiple products may be shipped in more than one package.
If this happens, the packages may arrive on different days and may have separate tracking numbers.
Order Changes and Cancellations
Because orders begin processing shortly after they are placed, we cannot guarantee cancellations or modifications.
If you need to change or cancel an order, contact support@trywellsy.com as soon as possible.
Once an order has shipped, it can no longer be cancelled.
Contact Us
If you have any questions about your shipment, please contact:
Wellsy Customer Support
support@trywellsy.com