Refund policy
Last updated: September 6, 2026
At Wellsy, we want you to feel confident when ordering from us. That’s why eligible purchases are protected by our 30-Day Money-Back Guarantee.
Please review the terms below before requesting a refund or return.
30-Day Money-Back Guarantee
If you are not satisfied with your Wellsy purchase, you may request a refund within 30 days of the date your order is delivered.
To qualify for the 30-Day Money-Back Guarantee:
- Your refund request must be submitted within 30 days of confirmed delivery.
- You must provide your order number and the email address used to place the order.
- The guarantee applies only to your first order of a specific product.
- The product must have been purchased directly from the official Wellsy website.
- You must contact our customer support team before sending any product back.
- We reserve the right to request photographs of the product, packaging, or remaining contents before approving a refund.
- Where a return is required, the product must be sent to the return address provided by our support team.
Requests submitted after the 30-day period are not eligible for the money-back guarantee.
Refunds
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.
Please allow 5–10 business days after a refund has been processed for the funds to appear in your account. Processing times depend on your bank or payment provider.
Original shipping charges, expedited shipping charges, and other delivery-related fees are non-refundable, unless the order arrived damaged, defective, or incorrect.
Returns
Do not return an order without first contacting Wellsy.
Returns sent without prior authorization may not be accepted or refunded.
If we require a physical return, our customer support team will provide the appropriate return instructions and return address.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for any return shipping costs.
Multi-Unit Orders, Bundles & Promotions
For orders containing multiple units, bundles, Buy More & Save offers, or promotional quantities, the 30-Day Money-Back Guarantee is intended to allow you to try the product—not to provide unrestricted use of the entire order followed by a full refund.
Depending on the circumstances, we may require unused or unopened units to be returned before issuing a refund.
Any free gifts, promotional items, or complimentary products included with an order have no cash value and are not eligible for separate refunds.
If a partial refund is approved on a bundle or promotional order, the refund amount may reflect the value of the items retained by the customer.
Subscription Orders
The 30-Day Money-Back Guarantee applies to the eligible initial purchase and does not automatically entitle subsequent recurring subscription shipments to a refund.
Customers are responsible for managing or cancelling their subscription before the next renewal date.
Once a recurring subscription order has been processed, fulfilled, or shipped, it may not be eligible for cancellation or refund unless required by applicable law or the product arrives damaged, defective, or incorrect.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs showing the product, packaging, and any damage or incorrect items
Once verified, we will determine the appropriate resolution, which may include a replacement or refund.
Lost or Missing Packages
If tracking shows that your order has not been delivered within the expected delivery period, please contact us so we can investigate the shipment.
If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, reception areas, mailrooms, and your local carrier.
Wellsy is not responsible for orders delivered to an incorrect address supplied by the customer at checkout.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an order is returned, delayed, lost, or delivered incorrectly because an incorrect or incomplete address was provided at checkout, Wellsy may be unable to provide a full refund.
If you notice an error in your shipping information, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing.
Order Cancellations
We begin processing orders shortly after they are placed.
If you wish to cancel or modify an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has been processed or shipped.
Refund Abuse
Wellsy reserves the right to refuse refunds where there is evidence of fraud, repeated refund abuse, excessive claims, manipulation of the guarantee, or other conduct inconsistent with the intended purpose of the policy.
Our 30-Day Money-Back Guarantee is designed to give genuine customers the opportunity to try Wellsy with confidence.
Contact Us
To request a return or refund, please contact:
Wellsy Customer Support
Email: support@trywellsy.com
Please include your full name, order number, and the email address used to place the order so we can locate your purchase quickly.